Refund & Return Policy

Refund & Return Policy

Last Updated: October 4, 2026

At LEVARO, we want you to be satisfied with your purchase. If your order does not meet your expectations, you may be eligible for a return or exchange according to the conditions below.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided that:

  • The item is unused and unworn

  • The item is in its original condition

  • Original tags and packaging are intact

  • The item has not been washed, altered, damaged, or stained

  • The product is returned with all original accessories, where applicable

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and product-protection reasons, certain items may not be eligible for return if they have been worn, washed, altered, damaged, or otherwise used.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the product and packaging

After reviewing the request, we will provide the appropriate resolution.

Return Process

To request a return or exchange, contact our customer support team with your order number and reason for the request.

If your return is approved, we will provide instructions for returning the item.

Do not send an item back without contacting us first.

Exchange

Subject to availability, eligible items may be exchanged for another size or applicable product.

If the requested replacement is unavailable, we may offer an alternative resolution.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed using the applicable payment method or another agreed method where appropriate.

Processing times may vary depending on the payment provider or financial institution.

Return Shipping

Unless the item is defective, damaged, or incorrectly supplied by LEVARO, return shipping costs may be the customer's responsibility.

If the return is due to an error on our part or a verified defective product, we will provide an appropriate resolution.

Important

Original delivery charges may be non-refundable unless the return is due to an error or issue attributable to LEVARO.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

Contact Us

For return or refund assistance:

LEVARO
Email: [Your Store Email]
Phone: [Your Phone Number]
Address: [Your Business Address]